What types of products do you offer?
Our store offers the products available in our current online catalog. Each product listing provides relevant information about its features, intended use, care instructions, and applicable safety guidance.
Where do you ship, and is shipping free?
We ship only to valid addresses within the United States. Free standard shipping applies to every U.S. order.
How long will my order take to arrive?
Orders are normally processed within 1–2 business days. After shipment, standard carrier transit normally takes 4–6 business days. Actual delivery times may vary depending on carrier operations, weather, peak periods, and address-related issues.
Will I receive tracking information?
Yes. A tracking number is provided after your order has shipped. It may take a short time for tracking information to become active in the carrier's system.
Can I return or exchange an item?
Yes. We offer a 30-day no-reason return and exchange period beginning after delivery, subject to the conditions and exclusions in our Refund Policy.
Who pays for return shipping?
For approved returns, we provide a prepaid return shipping label and cover the applicable return shipping cost, including no-reason returns and returns involving damaged, defective, incorrect, missing, or other quality-related issues.
Which items cannot be returned?
Custom-made goods, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive items are generally excluded from no-reason returns. These exclusions do not limit rights or remedies that cannot legally be excluded.
When will I receive my refund?
Once an approved return has been received and inspected, the refund is issued to the original payment method. Refunds normally appear within 5–10 business days after issuance, although processing times may vary by financial institution.
Can I cancel my order?
You may request cancellation before your order ships. After shipment, the order will be handled according to our Refund Policy.
Which payment methods and currency do you accept?
All payments are processed in U.S. dollars (USD). Eligible credit and debit cards may include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover, depending on the payment options displayed at checkout.
Will I be charged sales tax?
Applicable taxes are collected as required by federal, state, and local law.
How can I contact customer care?
You can contact our customer care team using the information below. Please include your order number when contacting us about an existing order, and do not send complete credit or debit card details.
Merchant and Customer Care Information
Store name: Good Molecules
Contact email: Support@goodmolecnzv.shop
Phone: +1 (623) 857-1746
Physical and return address: 2899 North el Paso Flagstaff Road, Flagstaff, AZ 86004, US
Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Chicago).