Shipping Coverage
Free standard shipping applies to every U.S. order. We ship only to valid delivery addresses within the United States.
Order Processing
Orders are normally processed within 1–2 business days, Monday through Friday, excluding U.S. public holidays.
Estimated Transit Time
After the carrier receives the parcel, standard transit normally takes 4–6 business days. Actual delivery times may vary due to carrier operations, weather conditions, peak shipping periods, or address-related issues.
Tracking
A tracking number is provided for every order after shipment. Tracking information may take a short time to become active in the carrier's system.
Address Accuracy and Delivery Issues
Customers are responsible for providing a complete and accurate U.S. delivery address. If a parcel arrives damaged, an incorrect item is received, or tracking indicates a delivery problem, please contact us promptly for assistance.
Cancellations, Returns, and Taxes
An order may be cancelled before shipment. After shipment, returns and exchanges are handled according to our Refund Policy. Taxes are collected as required by applicable law.
Merchant and Customer Care Information
Store name: Good Molecules
Contact email: Support@goodmolecnzv.shop
Phone: +1 (623) 857-1746
Physical and return address: 2899 North el Paso Flagstaff Road, Flagstaff, AZ 86004, US
Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Chicago).